Enmet MEDAIR 2200 User Manual download pdf (Page 39)

PO Box 979

680 Fairfield Court

Ann Arbor, Michigan 48106-0979

734.761.1270 Fax 734.761.3220

Returning an Instrument for Repair

ENMET instruments may be returned to the factory or any one of our Field Service Centers for regular

repair service or calibration. The ENMET Repair Department and Field Service Centers also perform

warranty service work.

When returning an instrument to the factory or service center for service, paperwork must be included

which contains the following information:

 A purchase order number or reference number.

 A contact name with return address, telephone and fax numbers

 Specific instructions regarding desired service or description

of the problems being encountered.

 Date of original purchase and copy of packing slip or invoice

for warranty consideration.

 If a price estimate is required, please note it accordingly and be

sure to include a fax number.

Providing the above information assists in the expedient repair and return of your unit.

Failure to provide this information can result in processing delays.

ENMET charges a one hour minimum billing for all approved repairs with additional time billed to the

closest tenth of an hour. All instruments sent to ENMET are subject to a minimum evaluation fee, even

if returned unrepaired. Unclaimed instruments that ENMET has received without appropriate

paperwork or attempts to advise repair costs that have been unanswered, after a period of 60 days,

may be disposed of or returned unrepaired COD with the evaluation fee.

Service centers may have different rates or terms. Be sure to contact them for this information.

Repaired instruments are returned by UPS/FedEx Ground and are not insured unless otherwise

specified. If expedited shipping methods or insurance is required, it must be stated in your

paperwork.

Note: Warranty of customer installed components.

If a component is purchased and installed in the field, and fails within the warranty term, it can

be returned to ENMET and will be replaced, free of charge, per ENMET’s returned goods

procedure.

If the entire instrument is returned to ENMET Corporation with the defective item installed, the

item will be replaced at no cost, but the instrument will be subject to labor charges at half of the

standard rate.

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Enmet MEDAIR 2200 User Manual Page 39